Refund policy

Returns and refunds

We want you to love your Serelisse ritual. If something is not right, contact us first at support@serelisse.com with your order number and we will sort it out. Please do not ship anything back before contacting us.

Damaged, faulty or wrong items
If your order arrives damaged, faulty or incorrect, email support@serelisse.com within 14 days with your order number and a photo. We will send a free replacement or a full refund. You will not need to return the item.

Change of mind (unopened items)
If you change your mind, contact us within 14 days of delivery. For unopened items in their original sealed packaging, we will refund you. To save you return postage on a low-value item, we usually ask you to keep or dispose of it rather than send it back.

Hygiene exception
For health and hygiene reasons, opened or used skincare cannot be returned or refunded unless it arrived damaged or faulty. This follows EU consumer law for sealed goods.

Refunds
Approved refunds are issued to your original payment method within 14 days, and we will email you to confirm.

EU right of withdrawal
Customers in the EU may withdraw within 14 days without giving a reason, except for sealed hygiene goods unsealed after delivery. Contact support@serelisse.com before the deadline.